It is possible for the Kontakt Player to play through a number of different output ports on some systems. Open the Kontakt Player window from Window > Kontakt and see if there are some little black boxes at the top of the player – if they have text (names of samples) in them then all is ok – if not then please reset sounds from Sibelius as described above. If you can’t see the button click on the little right-arrow so that the mixer expands to the right slightly. To do this open the Mixer (go to Window > Mixer or type M) and then in the right hand side of the mixer press the Reset Sounds button and then when asked if you want to reset sounds press Yes. If you have previously been using a different device for playback please make sure you have reset the score to use the Kontakt Player as the playback device. If the Kontakt Player is not listed then it is not installed properly, please shutdown Sibelius and reinstall the Kontakt Player from the appropriate CD. If you cannot hear it please make sure that your speakers are plugged into the correct port on your soundcard – if in doubt try different sockets and keep pressing ‘test’ – making sure your speakers are turned on too! If they are plugged in correctly please try another step below.
#NO SOUND IN SIBELIUS 5 MAC#
(On a Mac just click on the words Kontakt Player to get the test signal.) You can also click the ‘test’ button and make sure you hear a scale played by the clarinet. To do this go to the Play > Devices menu and make sure that Kontakt Player is set to ‘yes’ and that everything else is set to ‘no’.
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Kontakt Silver or Gold must be set as the default playback device for Sibelius otherwise you will not hear anything. If you are experiencing problems please check the following before contacting Tech Support: If you find that you don’t get any sound from the Sibelius Kontakt Player it may not be setup correctly.